Sunday night, I read about FFTs -- an initialism referenced here by Brené Brown. (The language is salty, so I'll leave you to do the looking up yourself.) Compared to the situations blogged about, I had a much milder first time earlier in the day. Following a lifetime wandering grocery aisles with my basket or cart, collecting items on mental or written lists, scouting the produce with my own eyes and hands, caving to impulse buys (managers' specials!), I made my inaugural online grocery order for pick-up.
I arrived at the appointed time Sunday afternoon and slid my car into one of the appointed spots. I called the number posted where a no-parking sign might otherwise be. A cheerful voice answered on the first ring and asked my name. Minutes later, another employee rolled out a narrow pallet stacked with four milk-crate sized containers. She explained that the store had most of my items, but several were out of stock. I understood and had purposefully deselected the checkbox next to "Permit store to make substitutions" when I placed my order. I feared the unintended consequences that low inventory might invite. In this case, the market delivered on about 75% of what I'd requested. Better than I thought, and I was grateful that someone, flouting my parameters, made the executive decision to substitute available organic carrots for out-of-stock conventional ones.
The employee and I checked the order as I shuttled items from crates to bags, two I had brought and two more that were provided because I was operating under the erroneous assumption that bags from home were now frowned upon. My only complaint, really, was that I might've picked a more comparably sized pair of yams than my anonymous shopping proxy. On balance, though, I'd call that (apologies) small potatoes. The clerk took a few coupons I had on hand, said these would be deducted from the total, and the new amount would be billed to the credit card I had provided online. Emailed encouragement from the store later estimated I had saved 30 minutes making this transaction versus traditional shopping. Not even close to an FFT; more like EZPZ.